Senior Applied AI Engineer - Remote

Overview

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

In Short

• Design, develop, and deploy generative AI applications using NodeJS & TS.
• Collaborate with product teams to apply generative AI to user needs.
• Lead exploration and implementation of generative AI techniques.
• Inform on AI model training and deployment infrastructure.
• Dive deep into real-world data for model training.
• Monitor and evaluate AI application performance.
• Stay updated on machine learning and AI developments.
• 5+ years of experience in software development required.
• Expertise in LLMs and Generative AI models preferred.
• Strong communication skills necessary.

Requirements

• 5+ years of experience in software development.
• Expertise in developing production applications using LLMs and Generative AI models.
• Strong experience with prompting techniques and fine-tuning LLMs.
• High learning agility and problem-solving skills.
• Product and user-centric mindset.
• Bias for impact and pragmatism in delivering user value.
• Strong communication skills to explain complex concepts.

Benefits

• Opportunity to influence product direction.
• Work in a leading AI-powered customer service platform.
• Collaborate with innovative companies.
• Be part of a recognized great workplace.
• Hybrid role with in-office collaboration.