Technical Support Engineer - Remote

Overview

We are seeking a Technical Support Engineer to provide exceptional technical support to our customers and partners, requiring strong technical expertise and excellent customer interaction skills.

In Short

• Provide world-class technical support to customers.
• Communicate with customers and manage critical issues.
• Receive and respond to support cases electronically and via phone.
• Act as a customer advocate when reporting issues.
• Provide enterprise-level technical support for Ivanti products.
• Participate in continuous improvement of products and solutions.
• Proactively troubleshoot and resolve customer issues.

Requirements

• Experience with IT Service Management tools like Ivanti Service Manager.
• Strong technical troubleshooting skills.
• Excellent interpersonal and communication skills.
• Confident in using Microsoft Windows and common applications.
• Understanding of Database and Server Technologies.
• Understanding of internet and network technologies.
• Excellent time management and organizational skills.
• Self-motivated to develop technically.
• Able to work under pressure and adapt quickly to change.
• Fluency in English; proficiency in French or German is a plus.

Benefits

• Professional development and career growth opportunities.
• Healthy work-life blend.
• Diverse and inclusive work environment.
• Work with a global team.