Technical Support Engineer - Remote

Posted 7 days ago

Customer Service

Full Time

USA

Troubleshooting Tools

Salesforce

Windows Systems Administration

Analytical Skills

Problem-Solving

Overview

As a Technical Support Engineer at Intradiem, you will play a crucial role in providing exceptional customer service and support for our innovative automation solutions.

In Short

Proactively communicate and document issue status to internal teams and customers.
Track and manage issues using standard tools such as Salesforce and Jira.
Prioritize issues of varying severity and manage their resolution.
Apply technical expertise to diagnose and resolve customer problems.
Collaborate with Technical Operations and Success Management teams.
Provide excellent customer support via phone, web-based tools, and email.
Conduct all business in accordance with company policies.
Perform additional duties as assigned.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field.
2-5 years of experience in technical product support or troubleshooting.
3+ years of experience in SAAS support and Microsoft SQL Server.
Experience with troubleshooting tools like Fiddler and Wireshark.
Knowledge of Call Center software or Workforce Management.
Strong systems administration experience in Windows.
Exceptional communication skills.
Customer-focused and service-oriented.
Ability to collaborate effectively in a team environment.
Capability to empathize and adapt to customer needs.

Benefits

Family-first culture and transparent leadership.
Opportunities for unfettered growth.
Support for community service initiatives.
Work in a people-first environment.
Be part of a mission-driven organization.

Intradiem

Intradiem is a technology company dedicated to transforming customer service through innovative automation solutions. With a focus on AI-powered Intelligent Automation, Intradiem supports contact center and back-office teams, enabling them to enhance efficiency and save costs for brand-name organizations. The company emphasizes a collaborative, problem-solving approach, working closely with customers to develop tailored solutions. Intradiem fosters a people-first culture, prioritizing respect and dignity for employees and clients alike, while promoting community service and continuous improvement through its core values of Servant’s Heart, Craftsman’s Attitude, and Revolutionary Spirit.

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