Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at Ivanti, you will provide exceptional technical support to customers and partners, utilizing your strong technical background to troubleshoot complex issues and ensure a world-class support experience.

In Short

• Provide enterprise-level technical and functional support for Ivanti products.
• Communicate with customers and manage critical issues.
• Work directly with clients on sophisticated systems-level software.
• Act as a customer advocate when reporting issues to engineering.
• Participate in continuous improvement of Ivanti products.
• Proactively troubleshoot and resolve customer issues.
• Receive and answer customer queries through support portal and calls.
• Collaborate with cross-functional teams for optimal support.
• Adapt quickly to changes and work under pressure.
• Foster a healthy work-life blend within a diverse and inclusive culture.

Requirements

• Experience with IT Service Management tools (e.g., Ivanti Service Manager, ServiceNow).
• Strong technical troubleshooting skills.
• Excellent interpersonal and communication skills.
• Confident user of Microsoft Windows.
• Understanding of database and server technologies.
• Understanding of internet and network technologies.
• Excellent time management and organizational skills.
• Self-motivated to develop technically.
• Ability to work independently and as part of a team.
• Fluency in English; proficiency in French or German is a plus.

Benefits

• Support for professional development and career growth.
• Diverse and inclusive work environment.
• Flexible work arrangements.
• Opportunities to work with global teams.
• Engagement in a culture that values collaboration and respect.