Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at Spacelift, you will provide guidance and support to users managing their cloud infrastructures, helping them troubleshoot and resolve technical issues effectively.

In Short

• Provide guidance and support to users.
• Diagnose and troubleshoot technical issues.
• Track requests through to resolution within agreed time limits.
• Communicate with users via chat, email, and calls.
• Document technical knowledge and maintain user relationships.
• Prioritize and manage multiple open issues.
• Escalate unresolved issues to appropriate teams.
• Research solutions and provide accurate feedback.
• Follow up with users post-resolution.
• Share feedback with the Product team.

Requirements

• 2 to 4 years of experience with DevOps.
• Experience with at least one major Cloud Provider.
• Hands-on experience with Linux environments.
• Excellent problem-solving and communication skills.
• Experience in a technical support role is a plus.
• Additional certification in relevant technologies is a plus.
• Be based in the East Coast - US.

Benefits

• Competitive salary and equity package.
• Flexible work environment with remote-first options.
• 26 days of paid time off annually.
• Learning and education budget.
• Company offsites and a supportive culture.