Technical Support Engineer - Remote

Overview

Join Element as a Technical Support Engineer and help redefine the fleet management industry by providing superior client experiences and innovative solutions.

In Short

• Provide technical support to enterprise customers.
• Employ creative problem-solving skills.
• Develop expertise in Autofleet products.
• Collaborate with Product and R&D for usability feedback.
• Participate in company projects based on skills and interests.
• 3+ years of experience in technical support preferred.
• Experience with B2B and SaaS products is a plus.
• Strong communication and critical thinking skills required.
• Experience with API troubleshooting and management tools.
• Native English speaker preferred.

Requirements

• 3+ years of experience in technical support.
• B2B and SaaS product experience is highly preferable.
• Strong communication skills and attention to detail.
• Experience with API troubleshooting and problem-solving.
• Familiarity with SQL is an advantage.
• Ability to partner with Engineering on incidents.
• Passion for learning new technologies.
• Experience with web technologies and scripting languages is a plus.
• Critical thinking and problem-solving skills are essential.
• Must be a native English speaker.

Benefits

• Culture of innovation and empowerment.
• Comprehensive health and welfare benefits.
• Paid time-off programs including vacation and sick leave.
• Support for diversity, equity, inclusion, and belonging.
• Opportunities for professional growth.
• Work in a fast-paced, interdisciplinary environment.
• Be part of a young and growing company.
• Engagement in projects based on interests and abilities.
• Background check required after a conditional offer.
• Disability-related accommodations available upon request.