Program Manager - Remote

Overview

The Program Manager at Element plays a crucial role in redefining the fleet management industry by focusing on people first and delivering a superior client experience through innovative solutions and effective communication.

In Short

• Responsible for defining and resolving operational strategy for clients.
• Accountable for reporting on KPIs and SLAs.
• Conducts financial planning for purchase orders.
• Manages inventory and billing details.
• Provides support for escalations and operational processes.
• Requires a Bachelor's degree, preferably in Business Administration or Engineering.
• Fluent in English (95% proficiency required).
• Minimum 3 years of experience in customer service or similar roles.
• Experience in leasing, preferably vehicles.
• Strong verbal and written communication skills.

Requirements

• Bachelor's degree in Business Administration, Hospitality, or Engineering preferred.
• Fluent in English: +95% proficiency.
• At least 3 years of experience in customer service (KAM or similar role preferred).
• Experience in multifaceted project control.
• Ability to drive light vehicles.
• Excellent task management and leadership skills.
• Adaptability to diverse company cultures.
• Strong decision-making under pressure with risk analysis.
• Ability to follow through on tasks and teamwork.
• Desirable experience in vehicle leasing.

Benefits

• A culture of innovation and accountability.
• Comprehensive health and welfare benefits.
• Paid time-off programs including vacation and sick leave.
• Equal opportunity employer committed to diversity and inclusion.
• Disability-related accommodations available upon request.