Technical Support Engineer - Remote

Overview

AutoRABIT is looking for a Technical Support Engineer to assist customers in complex development environments, providing support for AutoRABIT development processes and tools.

In Short

• Be the first contact point for customer support requests.
• Drive technical issues to resolution and manage customer relationships.
• Collaborate with teams to troubleshoot customer issues.
• Improve customer experience and operational processes.
• Maintain professional communication with clients on open requests.
• Work well across teams and assist technical customers globally.
• Adhere to support SLAs.
• Excellent communication skills required.
• Work Format: Hybrid (3 office days / 2 remote days).
• 2-3 years of technical customer support experience preferred.

Requirements

• Excellent customer service experience.
• Attention to detail.
• Ability to learn technical concepts quickly.
• Experience with Salesforce and/or DevOps pipelines is desired.
• Experience with system-wide deployments.
• Investigation skills to understand problems in context.
• Familiarity with working with logs is a plus.
• Bachelor's in computer science or equivalent experience.
• Salesforce certification is a plus.

Benefits

• Opportunity to work in a global team.
• Engage in a dynamic and fast-paced environment.
• Contribute to innovative solutions in Salesforce development.