Technical Support Engineer - Remote

Overview

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data.

In Short

• Provide extraordinary technical support to Enterprise customers.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for reproducibility and escalation of unresolved issues.
• Document knowledge in the form of tech notes and articles.
• Participate in real-time forums for questions.
• This position may require stand-by, on-call, or off-hours duties.

Requirements

• BS degree in Computer Science or equivalent work experience.
• 5+ years' experience supporting enterprise customers or working with distributed systems.
• Expert-level troubleshooting and problem-solving skills.
• Excellent client-facing and communication skills.
• Experience with Linux, AWS, Azure, and Networking.

Benefits

• Competitive salary within the range of $130,000 - $163,000.
• Generous benefits package including health, dental, and vision insurance.
• Paid holidays and paid time off.
• Fertility treatment benefit.
• 401(k) and equity options.
• Eligibility for a discretionary company-wide bonus.