Remote Otter LogoRemoteOtter

Senior Technical Support Engineer - Remote

Posted 5 weeks ago
Customer Service
Full Time
USA
$45,000 - $60,000/year

Overview

AutoRABIT is looking for a Senior Technical Support Engineer to support AutoRABIT development processes and tools, who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills.

In Short

  • You will be the first contact point for new customer support requests.
  • Drive technical issues to resolution, managing customer relationships along the way.
  • Collaborate with Sales, Solution Consultants, Engineering, and Product management to troubleshoot customer issues.
  • Be creative, find solutions to improve customer experience.
  • Maintain communications with clients on the status of all open requests.
  • Work well across teams and assist a wide range of technical customers globally.
  • Adhere to internal and customer contracted support SLAs.
  • Excellent written and verbal US English communication skills.
  • Work US-hours shifts, including rotational and weekend shifts.
  • Responsible to adhere to set internal controls.

Requirements

  • Excellent customer service experience and communication skills.
  • Attention to detail.
  • Ability to learn technical concepts quickly.
  • 2-3 years previous technical customer support experience.
  • Experience with Salesforce and/or a DevOps pipeline.
  • Experience with system-wide deployments.
  • Investigation skills to understand problems in context.
  • Familiarity with working with logs is a plus.

Benefits

  • Work remotely from anywhere in the US.
  • Opportunity to work with a global team.
  • Potential for overtime pay.
  • Engage in a dynamic and challenging work environment.
  • Continuous learning and development opportunities.

A.H

AutoRABIT Holding

AutoRABIT Holding is a dynamic and innovative company focused on providing comprehensive solutions for government accounts. With a commitment to excellence, the company supports the implementation and maintenance of projects that ensure compliance and enhance account health. AutoRABIT fosters a collaborative environment where cross-functional teams work together to achieve project goals, emphasizing continuous improvement and effective communication. The organization values detail-oriented professionals who thrive in a startup atmosphere and are dedicated to delivering high-quality outcomes.

Share This Job!

Save This Job!

Similar Jobs:

S.L

Senior Technical Support Engineer - Remote

Sumo Logic

5 days ago

Join Sumo Logic as a Senior Technical Support Engineer to provide exceptional support for cloud technologies and enhance customer satisfaction.

India
Full-time
Customer Service

S.L

Senior Technical Support Engineer - Remote

Sumo Logic

5 days ago

Join Sumo Logic as a Senior Technical Support Engineer to empower customers and solve complex challenges in cloud technology.

India
Full-time
Customer Service
Kasada logo

Senior Technical Support Engineer - Remote

Kasada

1 week ago

Join Kasada as a Senior Technical Support Engineer to provide high-quality technical support and guidance while solving complex cybersecurity challenges.

USA
Full-time
Customer Service
Chainguard logo

Senior Technical Support Engineer - Remote

Chainguard

2 weeks ago

Join Chainguard as a Senior Technical Support Engineer to resolve complex technical challenges and enhance customer experience.

Worldwide
Full-time
Customer Service
$125,000 - $150,000 USD/year
Ping Identity logo

Senior Technical Support Engineer - Remote

Ping Identity

2 weeks ago

Join Ping Identity as a Senior Technical Support Engineer to provide high-quality technical assistance and ensure seamless customer experiences.

Worldwide
Full-time
Customer Service