Senior Technical Support Engineer - Remote

Overview

AutoRABIT is looking for a Senior Technical Support Engineer to support AutoRABIT development processes and tools, who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills.

In Short

• You will be the first contact point for new customer support requests.
• Drive technical issues to resolution, managing customer relationships along the way.
• Collaborate with Sales, Solution Consultants, Engineering, and Product management to troubleshoot customer issues.
• Be creative, find solutions to improve customer experience.
• Maintain communications with clients on the status of all open requests.
• Work well across teams and assist a wide range of technical customers globally.
• Adhere to internal and customer contracted support SLAs.
• Excellent written and verbal US English communication skills.
• Work US-hours shifts, including rotational and weekend shifts.
• Responsible to adhere to set internal controls.

Requirements

• Excellent customer service experience and communication skills.
• Attention to detail.
• Ability to learn technical concepts quickly.
• 2-3 years previous technical customer support experience.
• Experience with Salesforce and/or a DevOps pipeline.
• Experience with system-wide deployments.
• Investigation skills to understand problems in context.
• Familiarity with working with logs is a plus.

Benefits

• Work remotely from anywhere in the US.
• Opportunity to work with a global team.
• Potential for overtime pay.
• Engage in a dynamic and challenging work environment.
• Continuous learning and development opportunities.