Senior Technical Support Engineer - Remote

Overview

As a Senior Technical Support Engineer, you will play a critical role in ensuring seamless customer experiences by providing high-quality technical assistance. You will be part of the global support team, working on a shifted schedule that includes weekends to ensure continuous support coverage.

In Short

• Interacting with customers to resolve technical issues.
• Meeting or exceeding customer expectations on response quality.
• Acting as Queue Manager during weekend shifts.
• Providing technical support across multiple products.
• Managing phone support and alerts.
• Collaborating with various teams to solve customer issues.
• Documenting bugs and issues impacting customers.
• Prioritizing tasks with self-discipline.
• Participating in escalation calls as needed.
• Ensuring compliance with best practices and processes.

Requirements

• Minimum of 5 years of related experience.
• Excellent verbal and written communication skills.
• Strong troubleshooting skills.
• Ability to prioritize workload in a fast-paced environment.
• Experience with Linux, Unix, and Windows Server OS.
• Knowledge of internet protocols like HTTP and SSL.
• Working knowledge of Java and web servers.
• Experience with cloud-based platforms.

Benefits

• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.