Senior Technical Support Engineer - Remote

Overview

As a Senior Technical Support Engineer at Kasada, you will play a crucial role in ensuring customer success by delivering high-quality support and technical guidance, acting as the bridge between customers and internal teams.

In Short

• Provide high-quality technical support to customers.
• Navigate complex technical issues confidently.
• Communicate effectively with customers and internal teams.
• Deliver insights into technical challenges.
• Ensure a seamless support experience for customers.
• Thrive in a problem-solving environment.
• Work with a passionate team focused on cybersecurity.
• Contribute to restoring trust in the internet.
• Help protect millions of online users.
• Be part of a globally operating company.

Requirements

• Experience in technical support roles.
• Strong problem-solving skills.
• Effective communication skills.
• Ability to navigate complex technical issues.
• Passion for cybersecurity.
• Strong customer service orientation.
• Ability to work in a global team.
• Willingness to learn and adapt.
• Experience with bot protection technologies is a plus.
• Ability to work independently and in a team.

Benefits

• Work in a dynamic and innovative environment.
• Be part of a mission-driven team.
• Opportunities for professional development.
• Flexible work arrangements.
• Competitive salary and benefits.
• Collaborate with some of the most well-known brands.
• Contribute to significant cybersecurity solutions.
• Engage in a culture of curiosity and bold ideas.
• Make a real impact in the cybersecurity landscape.
• Enjoy a fun and supportive work environment.