Global Technical Support Manager - Remote

Overview

As a Global Technical Support Manager at Kasada, you will play a crucial role in protecting online users from bad bots, ensuring a safe internet experience for everyone.

In Short

• Lead global technical support efforts to combat bot attacks.
• Work with a passionate team focused on cybersecurity.
• Engage with well-known brands to protect their online presence.
• Drive innovative solutions to complex cybersecurity issues.
• Collaborate with cross-functional teams to enhance service delivery.
• Utilize your problem-solving skills to address customer needs.
• Contribute to a culture of curiosity and bold ideas.
• Manage technical support operations across multiple regions.
• Ensure customer satisfaction and trust in our services.
• Participate in continuous learning and professional development.

Requirements

• Experience in technical support or customer service roles.
• Strong understanding of cybersecurity principles.
• Excellent problem-solving abilities.
• Ability to work in a fast-paced, global environment.
• Strong communication skills, both written and verbal.
• Experience with bot protection technologies is a plus.
• Leadership experience in managing support teams.
• Passion for technology and innovation.
• Ability to work collaboratively with diverse teams.
• Willingness to adapt and learn in a dynamic environment.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Work in a dynamic and innovative environment.
• Be part of a mission-driven company.
• Flexible working arrangements.
• Collaborative team culture.
• Access to cutting-edge technologies.
• Health and wellness programs.
• Work-life balance initiatives.
• Engagement in exciting projects and challenges.