Manager, Technical Support - Remote

Overview

The Manager, Technical Support at eVisit will lead the customer support team, ensuring high customer satisfaction and effective resolution of issues while leveraging technology to enhance healthcare delivery.

In Short

• Lead the Technical Support team at a telemedicine software company.
• Focus on customer success and problem-solving.
• Manage escalations and ensure quick resolutions.
• Utilize key metrics to drive performance improvements.
• Implement customer support tools and manage their effectiveness.
• Champion process improvements across departments.
• Build relationships with engineering and product teams.
• Drive efficiencies to reduce support costs.
• Engage in cross-functional value generation for customers.
• Mentor and develop team members for professional growth.

Requirements

• Passion for technology and healthcare improvement.
• Excellent problem-solving and communication skills.
• Strong attention to detail.
• Experience in managing customer support teams.
• Ability to analyze data for decision-making.
• Dedication to professional development.

Benefits

• Opportunity to work in a fast-growing telemedicine platform.
• Be part of a mission-driven team focused on healthcare improvement.
• Professional development opportunities.
• Collaborative work environment.
• Potential for career advancement.