Senior Technical Support Engineer - Remote

Overview

Join Kasada in stopping bad bots and protecting millions of online users. As a Senior Technical Support Engineer, you will play a critical role in ensuring customer success by delivering high-quality support and technical guidance.

In Short

• Provide high-quality technical support through multiple channels.
• Troubleshoot complex issues related to networking, web applications, APIs, and cloud architectures.
• Diagnose problems by analyzing logs and network requests.
• Document findings and solutions for customers and internal teams.
• Work closely with Product and Engineering teams to provide customer feedback.
• Contribute to knowledge base articles and internal support tools.
• Collaborate with cross-functional teams to drive customer success initiatives.
• Identify common issues and develop proactive strategies for resolution.

Requirements

• 5+ years experience in a highly technical support role.
• A Bachelor's Degree in Computer Science or equivalent experience.
• Strong communication skills in written and verbal form.
• Ability to outline technical reasoning effectively.
• Strong understanding of HTTP and web fundamentals.
• Familiarity with cloud and proxy infrastructure.
• Excellent troubleshooting skills in distributed systems.
• Experience in reading and writing JavaScript code.
• Familiarity with Git and version control.
• Awareness of mobile application types and debugging tools (bonus).

Benefits

• Be part of a passionate and curious team.
• Opportunity to work on pressing cybersecurity issues.
• Contribute to a mission of restoring trust in the internet.
• Work in a globally operating company.
• Engage with well-known brands across the world.