Remote Otter LogoRemoteOtter

Senior Technical Support Engineer - Remote

Posted 5 days ago
Customer Service
Full Time
USA
$106,000 - $125,000 USD/year

Overview

The Senior Technical Support Engineer (TSE) is a critical role in our Customer Success Organization, responsible for engaging with customers to analyze, reproduce, and resolve technical problems.

In Short

  • Engage with customers to resolve technical issues.
  • Own customer questions from creation to resolution.
  • Manage support tickets effectively.
  • Prioritize feature requests based on customer feedback.
  • Contribute to documentation and knowledge base articles.
  • Participate in on-call duties.
  • Lead improvements in support operations.

Requirements

  • Excellent written and verbal communication skills.
  • Understanding of developer workflows and CI/CD environments.
  • Familiarity with Web Application Security concepts.
  • Basic understanding of API and Webhooks.
  • Passion for problem-solving and customer experience.
  • 2+ years of experience in customer support.

Benefits

  • Competitive compensation with equity and benefits.
  • Comprehensive health plans.
  • Generous vacation time.
  • 401k and learning stipends.
  • Flexible work arrangements.
Semgrep logo

Semgrep

Semgrep is a forward-thinking company dedicated to making world-class software security accessible to everyone. With a mission to build open-source, user-friendly, and powerful program analysis tools, Semgrep has redefined static analysis tooling and has become an essential safeguard for code at major organizations like Snowflake and Dropbox. The company fosters a diverse and respectful community of builders and dreamers, emphasizing security expertise and a passion for enhancing developer experiences. As a high-growth startup backed by prominent investors, Semgrep offers significant career opportunities and values the contributions of its team members in driving the company's success.

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