Technical Support Engineer - Remote

Posted 3 days ago

Customer Service

Full Time

USA

Overview

We are TITAN - a leading global SaaS startup in the Salesforce ecosystem. Our products redefine digital engagement on the Salesforce platform using a no-code, web-based platform.

In Short

Provide personalized support via various channels (Slack, Salesforce).
Manage the ticketing system for our products.
Diagnose and resolve technical issues related to our products.
Educate customers on features and best practices.
Escalate unresolved issues to the solutions and CS team or relevant departments.

Requirements

2+ years experience in a customer technical support role in a SaaS company
BSc in Information Systems/Computer Science.
Excellent Salesforce in depth knowledge
Strong analytical and troubleshooting skills.
Excellent communication skills, both verbal and written.
Fluent in English, additional languages a plus (Spanish, French).
Willingness to work remotely across USA (Pacific time zone).
Experience with Power BI, Salesforce, and Data analytics.

Benefits

Work with a dynamic and innovative team in a fast-growing SaaS startup
Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
Enjoy the flexibility of remote work and a healthy work-life balance
Competitive compensation package and opportunities for professional growth and development

TITAN

Titan is an award-winning wealth management firm based on Wall Street, backed by prominent investors from Silicon Valley, including a16z, General Catalyst, and Sam Altman. The firm manages the wealth of tens of thousands of clients, overseeing billions in assets. As the consumer finance landscape evolves, Titan aims to establish itself as a leader in the industry, aspiring to build a revered institution akin to Goldman Sachs. With a focus on innovation, particularly through the use of AI, Titan is positioned to redefine client advisory services while fostering a vibrant in-person culture and offering competitive compensation to its team members.

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