Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at Amazing Charts, you will provide essential support to healthcare professionals using our Electronic Health Record (EHR) solutions, ensuring they can focus on delivering quality patient care.

In Short

• Deliver prompt support via phone, email, and chat for EHR users.
• Troubleshoot technical issues with remote access tools.
• Assist with product setup, software implementation, and data migration.
• Maintain accurate documentation of support interactions.
• Collaborate with vendors and internal teams on interoperability concerns.
• Escalate complex issues for timely resolution.
• Stay updated on product enhancements and support users during rollouts.
• Excellent communication and customer-centric attitude required.
• Ability to prioritize tasks in a fast-paced environment.
• Basic understanding of Microsoft Windows and familiarity with medical software is a plus.

Requirements

• Proven ability to provide excellent customer service.
• Strong attention to detail and problem-solving skills.
• Ability to work remotely and manage time effectively.
• Familiarity with Microsoft Dynamics or SQL is a plus.

Benefits

• Flexible remote work setup.
• Supportive team culture.
• Competitive compensation and comprehensive benefits.
• Paid time off.
• Opportunity to contribute to meaningful work in healthcare tech.