Network Security Engineer L2 - French Speaking - Remote

Overview

The Network Security Engineer L2 is responsible for providing professional remote technical support, identifying and resolving incidents while ensuring adherence to service level agreements.

In Short

• Provide remote technical support for network security issues.
• Identify and resolve technical incidents and problems.
• Maintain service delivery according to SLAs.
• Use service assurance software for diagnostics and reporting.
• Document and close resolved incidents.
• Cooperate with stakeholders to expedite diagnosis and resolution.
• Ensure accurate configuration management of network items.
• Conduct root cause analysis of incidents.
• Maintain knowledge of networking technologies and provide advice.
• Communicate effectively with clients and team members.

Requirements

• Bachelor's degree in Information Technology or related field.
• Professional certifications in networking technologies (e.g., Cisco, Juniper).
• Fluent in English and French.
• Moderate experience in security technologies and technical support.
• Strong problem-solving skills and attention to detail.
• Good analytical and logical thinking abilities.
• Excellent communication skills, both spoken and written.
• Ability to work well in teams and independently.
• Experience with remote support in security technologies.
• Knowledge of management agent concepts and redundancy.

Benefits

• Diverse and inclusive work environment.
• Opportunities for professional growth and development.
• Access to advanced technology and innovation.
• Commitment to work-life balance.
• Global presence with a strong partner ecosystem.
• Competitive compensation and benefits package.
• Remote work flexibility.
• Support for continuous learning and certifications.
• Participation in impactful projects.
• Collaboration with talented professionals worldwide.