Data Centre Service Delivery Field Support Engineer (L1) - Remote

Overview

The Data Centre Service Delivery Field Support Engineer (L1) is an entry-level engineering role responsible for providing professional first-line onsite technical support and field engineering services to clients, ensuring efficient resolution of incidents and compliance with service level agreements.

In Short

• Entry-level position focused on technical support and field engineering.
• Responsible for managing and resolving incidents at client sites.
• Ensures infrastructure is configured and operational.
• Logs incidents and communicates with stakeholders.
• Provides first-line remote and onsite support.
• Investigates and diagnoses alerts and incidents.
• Follows standard practices and procedures.
• Works in a hybrid environment.
• Promotes a positive client experience.
• Encouraged to grow skills and advance career.

Requirements

• Bachelor's degree in Information Technology or related field.
• Associate level certification in data center technologies.
• Entry-level experience in data center networking.
• Knowledge of Cisco, NetApp, and EMC technologies.
• Good communication skills.
• Ability to work under pressure.
• Strong planning and organizational skills.
• Client-focused approach to service delivery.
• Adaptability to changing circumstances.
• Active listening and problem-solving skills.

Benefits

• Diverse and inclusive workplace culture.
• Opportunities for career growth and advancement.
• Supportive team environment.
• Equal opportunity employer.
• Encouragement to take on new challenges.