IT Service Desk Engineer - Remote

Overview

The IT Service Desk Engineer will provide exemplary service to colleagues across the Weatherbys Banking Group, ensuring IT services run smoothly and effectively.

In Short

• Respond to incidents and service requests via various channels.
• Maintain a robust asset register for hardware.
• Contribute to team initiatives and projects.
• Prepare user documentation and communication.
• Follow standard operating procedures.
• Work fully onsite during training, then hybrid model.
• Work hours: 37.5 per week, Monday to Friday.
• Salary range: £30,000 - £33,000 per annum.
• Benefits include private medical insurance and enhanced leave.
• 3 years’ experience in a similar role required.

Requirements

• ITIL Foundation certificate (v3 or v4).
• Strong communication skills for non-technical colleagues.
• Experience with Active Directory, Exchange, and remote-control tools.
• Familiarity with ITSM toolsets and modern technologies.
• Good knowledge of Windows OS and business applications.
• Foundational understanding of networking technologies.
• Fault repair of business grade devices.

Benefits

• Private medical insurance.
• 25 days’ annual leave (increasing with service).
• Enhanced maternity and paternity leave.
• Income protection.
• Pension plan.
• Onsite subsidised restaurant.
• Full range of benefits available online.