Service Desk Support Engineer - Remote

Overview

An exciting opportunity for a Service Desk Support Engineer to work on rotating shifts, with the flexibility to choose between working from home or the office.

In Short

• Deliver client-focused service experience for technology user queries.
• Coordinate incident management with operational teams.
• Own technology problems or requests until resolved.
• Work with Service Desk staff for continual service improvement.
• Participate in on-call out-of-hours support roster.
• Be a team player with a strong work ethic.
• Excellent interpersonal and communication skills required.
• Experience with Incident Management and IT outages.
• Strong analytical and problem-solving skills needed.
• Familiarity with Android and Apple devices is a plus.

Requirements

• At least 2 years’ experience in Level 1 and Level 2 support.
• High-level support of Microsoft SOE – Windows 7/8/10.
• Experience with Intune/MDM or Remote Management Tools.
• Strong background in M365, Azure AD, and Active Directory.
• Support and troubleshoot networking and telephony issues.
• Knowledge of Desktop, LAN, and peripheral device support.
• Experience managing servers and IT infrastructure.
• Experience with virtualization technologies like VMware.
• Good understanding of Service Desk tools and ITIL practices.
• Microsoft Certified, MCSA, and ITIL Certification are desirable.

Benefits

• Highly competitive salary paid weekly.
• HMO enrollment on commencement.
• 20 vacation days and 7 sick days per year.
• Annual performance bonuses and salary reviews.
• Free cooked rice, snacks, and hot drinks.
• Company polo shirts provided.
• Bright and cheerful open-plan work environment.
• Prestigious clients and friendly co-workers.