Desktop Support Engineer - Remote

Overview

As a Desktop Support Engineer, you will directly support Ping employees in Bristol and around the globe, solving problems and maintaining IT infrastructure.

In Short

• Provide Tier 1 end-user support through various channels.
• Prioritize support tickets and perform problem analysis.
• Contribute to the knowledge base for self-service troubleshooting.
• Manage software licenses for compliance and efficiency.
• Handle IT hardware assets including issuance and maintenance.
• Facilitate onboarding and offboarding processes for employees.
• Perform facilities-related tasks and coordinate with vendors.

Requirements

• Experience in an IT support role.
• Proficiency in supporting MacOS and Windows 10 systems.
• Experience providing hardware support for Apple and Windows devices.
• Familiarity with Jamf Pro and Microsoft client support tools.
• Knowledge of Active Directory and Google G Suite administration.
• AS or BS in Information Technology or equivalent experience.

Benefits

• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.
• Commuter Offset (Specific locations).