Desktop Support Engineer - Remote

Overview

The role involves providing desktop, printing, and peripherals support, including 1st and 2nd level technical assistance for desktop clients and applications.

In Short

• Perform desktop and peripherals support.
• Provide 1st and 2nd level support for technical issues.
• Manage Windows 10 & 11 and MS Office applications.
• Troubleshoot issues related to personal computers and IP phones.
• Document all support calls comprehensively.
• Maintain high customer service standards.
• Respond to emails sent to the IRT distribution.
• Adhoc duties as assigned.
• Fresh graduates are welcome to apply.
• Must be a Mandarin speaker.

Requirements

• Minimum Diploma in Computer Science/Information.
• Excellent interpersonal and communication skills.
• Knowledgeable in various IT technologies.
• Continuous learning in the work field is expected.
• Ability to manage email messaging configurations.
• Experience in hardware troubleshooting.
• Ability to provide technical service to end users.
• Experience with Opera Helpdesk Support is a plus.
• Ability to manage printer mapping.
• Fresh graduates are encouraged to apply.

Benefits

• Opportunity for continuous learning.
• Work in a supportive team environment.
• Gain experience in IT support.
• Develop communication and interpersonal skills.
• Engage with various IT technologies.