Call Centre Manager - Remote

Overview

The Call Centre Manager is responsible for managing the daily operations of the Call Centre Department, ensuring excellent customer service and satisfaction.

In Short

• Manage daily operations of the Call Centre Department
• Ensure professional handling of incoming calls
• Achieve high customer satisfaction levels
• Follow up on customer queries and complaints
• Log calls accurately into the SAP system
• Assign service calls to engineers
• Work collaboratively with the team
• Maintain effective communication with customers
• Utilize interpersonal skills to enhance customer experience
• Drive initiatives for customer service improvement

Requirements

• Degree in any discipline
• At least 3 years of experience in customer service support
• Excellent customer-focused mindset
• Strong interpersonal skills
• Ability to work well in a team
• Effective communication skills
• High initiative desired

Benefits

• Opportunity to lead a dynamic team
• Enhance customer service skills
• Work in a supportive environment
• Career growth opportunities
• Engage with diverse customer base