Call Center Project Manager - Remote

Overview

The Project Manager will oversee a national call center focused on supporting migrant children and their families, ensuring compliance with government requirements and providing essential community resources.

In Short

• Manage a national call center for migrant children.
• Oversee staffing, management, and reporting.
• Ensure compliance with government contracts and requirements.
• Provide programmatic, administrative, financial, and operational management.
• Direct work priorities based on government direction.
• Collaborate with government personnel and stakeholders.
• Address child welfare and trauma-informed care needs.
• Assist in linking unaccompanied children to resources.
• Provide crisis intervention and safety planning.
• Hybrid role with potential office opening based on staff availability.

Requirements

• Masters’ degree in Social Work or related discipline.
• At least five years of child welfare experience.
• Expertise in serving immigrant youth and families.
• Bilingual capabilities preferred.
• Experience with underserved populations preferred.

Benefits

• Opportunity to make a significant impact in child welfare.
• Work in a supportive and collaborative environment.
• Hybrid work model offering flexibility.