Operation Project Manager/Call Center Manager - Remote

Overview

Staff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that requires strong leadership skills, project management expertise, and the ability to drive continuous improvement in our call center operations.

In Short

• Oversee call center operations and performance
• Ensure efficient customer service delivery
• Drive continuous improvement in operations
• Manage high-level case management
• Address underperformance within the team
• Attend meetings and report on team progress

Requirements

• Strong leadership skills
• Project management expertise
• Experience in call center management
• Ability to drive performance improvements
• Proficiency in Salesforce

Benefits

• Opportunity to lead a dynamic team
• Work in a pivotal role within the organization
• Flexible working environment