Operations Project Manager - Remote

Overview

The Operations Project Manager plays a vital role in bridging all teams and business stakeholders to ensure successful execution of projects related to client implementation, client data tracking, client run logs and client success. This role requires a proactive and detail-oriented individual with a strong technical background, particularly in Pharmacy Benefit and Healthcare and client management. The Operations Project Manager collaborates across teams to ensure client implementations are done in an efficient and timely manner. This position will communicate with clients, set up calls with clients and follow up on client issues to make sure they are resolved. This position demands leadership in Agile practices, robust problem-solving skills, and the ability to manage multiple priorities while driving continuous improvement and innovation in operations.

In Short

• Manage and prioritize projects related to client implementation and tracking client run logs.
• Define implementation processes for client setups in alignment with business goals.
• Lead client implementation calls and document client next steps.
• Collaborate with all departments to create standard operating procedures.
• Create projects in JIRA and assign key areas to team members.
• Run reports and share data that show trends with clients.
• Coordinate with vendors for customer service support.
• Serve as the technical liaison between stakeholders and technical teams.
• Continuously refine monitoring, ticketing, and reporting processes.
• Maintain detailed project documentation and provide regular updates to leadership.

Requirements

• 5+ years of experience in operations and client management within a healthcare/PBM model.
• Hands-on experience with bringing solutions to client issues.
• Exceptional problem-solving, communication, and vendor management skills.
• Strong interpersonal skills and negotiating ability.
• Bachelor's degree in Healthcare, Leadership, Business or equivalent experience.

Benefits

• Flexible working hours.
• Opportunity to work remotely.
• Engagement in various local conferences and meetings.