Application Support / IT Service Desk Engineer - Remote

Overview

Our client is seeking a highly motivated Application Support / IT Service Desk Engineer with strong expertise in Microsoft Azure, Atlassian tools (Jira, Confluence), and PC hardware/software. The ideal candidate will have a proven track record of providing technical support to geographically distributed users, managing IT infrastructures, and supporting enterprise-level applications. This role involves administering various systems, troubleshooting technical issues, and ensuring seamless IT operations.

In Short

• Provide technical support to users across multiple locations.
• Administer and support Microsoft Azure AD and Google Workspace.
• Support and maintain the Atlassian suite (Jira, Confluence).
• Monitor, prioritize, and resolve Service Desk tickets.
• Develop and maintain automation scripts (PowerShell, Bash).
• Diagnose and resolve network-related issues.
• Provide hardware and software support for PCs and mobile devices.
• Collaborate with external vendors for IT systems operation.
• Create and maintain technical documentation and user guides.

Requirements

• 3+ years of experience in IT support roles.
• Proficiency in Microsoft Azure AD and Google Workspace.
• Experience in supporting or administering Atlassian tools.
• Strong PC hardware and software troubleshooting skills.
• Scripting experience with PowerShell and Bash.
• Excellent communication skills.

Benefits

• Opportunity to work in a dynamic environment.
• Exposure to a variety of technologies.
• Flexible working hours.
• Professional development opportunities.
• Collaborative team culture.