Operations Supervisor - Remote

Overview

Our client, operating physical gaming machines is seeking an experienced Operations Supervisor to oversee the efficiency and performance of their technical team while ensuring exceptional customer service and operational excellence.

In Short

• Oversee and ensure the optimal functioning of all technicians and gaming equipment.
• Perform and coordinate preventive and corrective maintenance of gaming machines.
• Provide immediate technical resolutions for machine-related issues reported by users.
• Conduct periodic inspections of gaming machines to ensure readiness for customer use.
• Perform scheduled client visits (every two months) for auditing purposes and to maintain brand presence.
• Prepare and deliver statistical reports and follow-ups on specific cases when required.
• Maintain close communication with clients to address any technical or operational needs related to machines.
• Manage and update the database of installed equipment.
• Supervise the documentation process and ensure coordination with other departments.
• Conduct laboratory testing for games and servers, including setup and verification.

Requirements

• Education: Bachelor’s degree in Electrical, Mechanical, or Electronic Engineering (or a related field).
• Preferred Background: Graduates from SENAI, FATEC, or Instituto Mauá de Tecnologia.
• Experience: Minimum of 15 years in a technical environment and at least 5 years in a managerial position overseeing technical teams.
• Strong leadership and team coordination skills.
• Excellent problem-solving abilities and customer-oriented mindset.
• High attention to detail, accuracy in documentation, and organizational efficiency.

Benefits

• meal vouchers
• transportation according to labor law
• health insurance
• hybrid model of working