Service Desk Engineer - Remote

Overview

The goal we strive for together with our clients is to work more successfully in the digital world. Are you motivated to support others in the digital world with your strong service attitude and problem-solving flair?

In Short

• You are the first point of contact for IT inquiries, providing 1st and 2nd level support to our clients and performing on-site support as needed.
• You assist our Platform Engineers and Solution Architects with their daily tasks for our SME clients and support all our employees with internal technical issues.
• You escalate complex technical and coaching-specific inquiries to our technology or coaching experts.
• You help with operational and maintenance tasks, monitor systems, and engage with modern technologies (focus on Microsoft 365, Azure, PRTG, and Veeam).

Requirements

• You work independently, process-oriented, and with a high service and quality awareness.
• You are a communicative team player who loves solving problems and contributing in an ambitious team.
• You excel with good knowledge of modern system solutions in the Microsoft environment and have experience in network support.
• You have completed training (ICT specialist, IT apprenticeship EFZ, or equivalent) and have professional experience in customer service/help desk or service desk, along with very good German and English skills.

Benefits

• We offer you an entrepreneurial environment where you can contribute and actively shape – the best argument wins with us.
• We provide you with a versatile and expandable task portfolio in a collegial working environment.
• We are a privately owned company with flat hierarchies and quick decision-making and communication paths.
• We have a team with high implementation power, self-motivation, and the will to achieve the 'master title' together with great passion.
• We support flexible working hours with home office options.
• We invite you to our well-organized, regular team events that are an integral part of the iTrust culture.
• We provide you with a multi-stage recruitment process that gives you the best possible insight into our working methods and culture.
• We promote and support your further education.