Remote Otter LogoRemoteOtter

Service Engineer - Remote

Posted 23 weeks ago
Customer Service
Full Time
Worldwide

Overview

As a Service Engineer, you will provide technical troubleshooting support and collaborate with colleagues to resolve customer issues in the renewable energy sector.

In Short

  • Provide technical troubleshooting support to installers and customers.
  • Offer commissioning support remotely or on-site.
  • Collaborate with international and local teams to resolve issues.
  • Plan logistics for dispatching and collecting inverters.
  • Support onboarding and management of new service partners.
  • Document case information using CRM software.
  • Deliver training sessions to customers and colleagues.
  • Identify opportunities for product and process improvements.
  • Collect customer feedback for continuous improvement.

Requirements

  • Experience in technical support or service engineering.
  • Strong communication skills.
  • Ability to work collaboratively in a team environment.
  • Familiarity with CRM software.
  • Knowledge of renewable energy solutions is a plus.

Benefits

  • Opportunity to work in a growing renewable energy sector.
  • Collaborative and supportive work environment.
  • Training and development opportunities.
  • Flexible working arrangements.
Solplanet logo

Solplanet

Solplanet, a brand under the private equity-backed AISWEI, is a leading provider of renewable energy solutions, specializing in solar inverters, energy storage systems, and EV chargers. With over 15 years of expertise in research and development and manufacturing, Solplanet combines strong technological heritage from Germany and China. The company is recognized as one of the largest manufacturers of solar string inverters globally, producing 18 GW annually. Committed to making solar energy accessible to everyone, Solplanet focuses on delivering user-friendly and reliable products while fostering a culture of collaboration and innovation within a diverse, international team.

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