Service Engineer - Remote

Overview

The Service Engineer will provide technical support and troubleshooting for solar inverters and related products, ensuring customer satisfaction and effective resolution of issues.

In Short

• Provide technical troubleshooting support to installers and customers.
• Offer commissioning support remotely or on-site.
• Collaborate with colleagues to resolve customer issues.
• Plan logistics for dispatching and collecting inverters.
• Support onboarding of new service partners.
• Document case information using CRM software.
• Deliver training sessions to customers and colleagues.
• Identify opportunities for product and process improvements.
• Collect customer feedback for continuous improvement.

Requirements

• Experience in technical support or customer service.
• Strong problem-solving skills.
• Ability to work collaboratively in a team.
• Familiarity with CRM software.
• Excellent communication skills.
• Willingness to travel for on-site support.
• Knowledge of renewable energy solutions is a plus.

Benefits

• Opportunity to work in a growing renewable energy sector.
• Be part of a passionate team dedicated to sustainability.
• Competitive salary and benefits package.
• Training and development opportunities.