Remote Otter LogoRemoteOtter

Service Engineer - Remote

Posted 2 weeks ago
All others
Full Time
Malaysia

Overview

The Service Engineer will conduct service, repair, and installation of Hach and Opco products at customer sites, ensuring high customer satisfaction and achieving service revenue targets.

In Short

  • Conduct service and repair of Hach products
  • Perform electrical and mechanical testing
  • Manage customer accounts to achieve satisfaction ratings
  • Provide calibration and preventative maintenance services
  • Respond to customer support calls in assigned territory
  • Train customers on instrument operation
  • Support sales and marketing activities
  • Contribute to strategy for technical support reputation
  • Travel on short notice as required
  • Promote a culture of continuous improvement

Requirements

  • 3+ years of experience in the water or similar industry
  • Valid driving license
  • Diploma or degree in electronics, electrical, chemistry, or related field
  • Good customer interaction skills
  • Able to work independently and prioritize tasks
  • Eager learner with good learning capability
  • Willingness to travel

Benefits

  • Integral role in shaping business in Malaysia
  • Work in a supportive team environment
  • Focus on continuous improvement and wellness
  • Diversity and inclusion as a company priority
  • Equal opportunity employer

H.M.S.B

Hach Malaysia Sdn Bhd

Aquatic Informatics ULC, a Veralto company, is a mission-driven software organization based in Vancouver, Canada, dedicated to organizing and making accessible the world's water data. With a focus on providing innovative software solutions for water data management, analytics, and compliance, Aquatic Informatics serves over 1,000 organizations across more than 60 countries, including municipal, federal, and academic entities. The company values independent thinking, teamwork, and a commitment to quality, fostering a unique culture where employees can pursue their ambitions while making a meaningful impact on global water resources. As part of the Water Quality segment of Veralto, Aquatic Informatics is committed to safeguarding vital resources and offers a supportive work environment with opportunities for career growth and development.

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