Service Engineer - Remote

Overview

Augmedics, a medical device start-up developing an Augmented Reality Guided Surgery System, is seeking a Service Engineer.

The Service Engineer will be responsible for setting up, configuring, calibrating, maintaining, and supporting the lifecycle of Augmedics' AR-based medical devices and associated IT systems.

This includes hardware/software configuration and upgrades, system calibration, labelling, RMA handling, and both corrective and preventive maintenance activities to ensure optimal device performance and compliance with regulatory standards.

In Short

• Responsible for setting up and configuring AR-based medical devices.
• Calibrating and maintaining devices to ensure optimal performance.
• Handling hardware/software configuration and upgrades.
• Conducting corrective and preventive maintenance activities.
• Ensuring compliance with regulatory standards.
• Requires hands-on experience in service engineering or technical support.
• Experience in the regulated medical device sector is essential.
• Willingness to travel up to 20% is required.
• Excellent problem-solving and documentation skills are necessary.
• Familiarity with computing hardware and application software is an advantage.

Requirements

• Proven hands-on experience in service engineering / technical support / IT with electro-mechanical products - A must.
• An associate’s degree in Electronics, IT, or a related field (or equivalent practical experience) - A must.
• Experience within the regulated medical device or healthcare technology sector – A must.
• Hands-on experience in performing both corrective and preventive maintenance procedures.
• Demonstrated ability to troubleshoot issues at both the component and system levels.
• Excellent problem-solving and documentation abilities.
• Willingness to travel up to 20%.

Benefits

• None