Service Engineer - Remote

Overview

The Service Engineer at Hach plays a crucial role in ensuring water quality by providing technical support, troubleshooting, and maintaining analytical instruments while contributing to customer satisfaction and service revenue targets.

In Short

• Provide technical support via phone or email.
• Diagnose and troubleshoot complex equipment and software.
• Manage service support for assigned accounts.
• Perform installation and commissioning of Hach analysers.
• Use ISO work instructions for repair and maintenance services.
• Drive revenue through sales of service contracts and spare parts.
• Provide training to customers on instrument operation.
• Contribute to sales and marketing activities.
• Practice Danaher Business System tools for effective service processes.
• Travel frequently within Indonesia for service needs.

Requirements

• 5-8 years of experience in servicing analytical instruments.
• Degree in electronics, electrical, chemistry, or chemical engineering.
• Deep understanding of unit operations in various industries.
• Strong customer interaction skills.
• Able to work independently and prioritize tasks.
• Willingness to travel 80% of the time.
• Ability to handle urgent and complex projects.
• Strong sense of ownership and commitment.
• Positive problem-solving attitude.
• Experience in a fast-paced environment.

Benefits

• Career growth opportunities.
• Supportive and collaborative work environment.
• Access to resources for professional development.
• Focus on diversity, equity, and inclusion.
• Work with innovative technologies in a vital industry.