IT Service Desk Engineer - Remote

Overview

The IT Service Desk Engineer will provide exemplary service to colleagues across the Weatherbys Banking Group, ensuring IT services run smoothly and effectively.

In Short

• Join the IT Service Desk team in a customer-centric environment.
• Work fully onsite during training, then hybrid (2 days remote).
• Hours: 37.5 per week, Monday to Friday.
• Respond to incidents and service requests through various channels.
• Maintain a robust asset register for hardware stock.
• Contribute to team initiatives and projects.
• Prepare documentation and user guides.
• Follow standard operating procedures.
• Salary range: £30,000 - £33,000 per annum.
• Benefits include private medical insurance and annual leave.

Requirements

• 3 years’ experience in a similar helpdesk role.
• ITIL Foundation certificate (v3 or v4).
• Strong communication skills for technical explanations.
• Experience with Active Directory and remote-control tools.
• Familiarity with ITSM toolsets and modern technologies.
• Good knowledge of Windows OS and business applications.
• Foundational understanding of networking technologies.
• Ability to repair faults in printers and laptops.

Benefits

• Private medical insurance.
• 25 days’ annual leave (rising to 28 days with service).
• Enhanced maternity and paternity leave.
• Income protection.
• Pension scheme.
• Onsite subsidised restaurant.
• Career advancement opportunities.
• Innovative strategies to develop employees.
• Supportive team environment.
• Access to a range of employee benefits.