IT Service Desk Support Engineer - Remote

Overview

The IT Service Desk Support Engineer provides professional and proactive support services to B2B customers and internal office environments, ensuring efficient management of IT resources and incident resolution.

In Short

• Provide end user support for hardware, software, and infrastructure requests.
• Administer user accounts using Active Directory and Google Admin.
• Manage mobile device assets throughout their lifecycle.
• Handle supplier orders for consumables and IT resources.
• Maintain operational documentation for support procedures.
• Update the Configuration Management Database for assets.
• Perform B2B 1st line triage and lifecycle management.
• Utilize ITIL Incident Management best practices.

Requirements

• Experience in desktop support and IT service management.
• Familiarity with Active Directory and Google Admin tools.
• Knowledge of ITIL practices and incident management.
• Strong problem-solving and communication skills.
• Ability to manage multiple tasks and prioritize effectively.

Benefits

• Work in a dynamic and fast-paced environment.
• Opportunity to support a variety of IT systems and technologies.
• Engage with both internal and external customers.
• Contribute to a leading media and technology company.