Service Desk Engineer L1 - Remote

Overview

The Service Desk Engineer L1 role at NTT DATA is designed for individuals looking to gain practical experience in client support and administrative functions while working in a hybrid environment.

In Short

• Assist with tasks relevant to the specific area or function.
• Gain knowledge and experience in client support.
• Provide general administrative support.
• Coordinate meetings and manage logistics.
• Prepare and distribute reports.
• Identify and resolve discrepancies.
• Support clients with low complexity matters.
• Contribute to team engagement and success.
• Assist in preparing research materials.
• Create and maintain PowerPoint presentations.

Requirements

• Attention to detail and good verbal/written communication skills.
• Professional attitude with prioritization skills.
• Ability to handle complaints and escalate issues.
• Passion for continuous improvement and learning.
• Ability to work collaboratively in a team.
• Good planning and time management skills.
• Analytical mindset for identifying issues.
• Relevant knowledge of tools and methodologies.
• Ability to apply theoretical knowledge practically.
• Some experience with stakeholders is desirable.

Benefits

• Opportunity to grow in a diverse and inclusive environment.
• Access to a global network of experts.
• Engagement in innovative projects.
• Support for personal and professional development.
• Participation in a company committed to R&D.
• Work in a hybrid model for better work-life balance.