L3 Service Desk Engineer - Remote

Overview

We're looking for a motivated Service Desk Engineer (L3) to join our fast-growing and high-performing team. We're a people-focused MSP as the Service Delivery team is the key to our success.

In Short

• Deliver prompt and effective technical support to clients via phone, email, remote assistance
• Diagnose and resolve complex hardware, software and network issues
• Proactively monitor clients' environments including networks and servers
• Assist in the implementation and configuration of new systems
• Develop and maintain technical documentation
• Continuously update your knowledge of industry trends and technologies
• Work collaboratively within a team
• Strong customer service skills are essential
• Experience with Microsoft 365 and Azure is required
• 2/3+ years of experience in a highly technical environment

Requirements

• Previous MSP experience
• Knowledge of cybersecurity solutions
• Sound understanding of Windows Server and Desktop environments
• Experience with Mac machines
• Certifications in Microsoft 365 are preferred
• Excellent verbal and written communication skills
• Strong problem-solving and troubleshooting skills
• Ability to multitask and manage conflicting deadlines
• Resourceful and able to work independently
• Ability to escalate issues appropriately

Benefits

• Join a knowledgeable and dynamic team
• Opportunity for professional growth
• Exposure to various IT environments
• Work in a fast-paced, adaptive environment
• Competitive salary and benefits