2nd Line Service Desk Engineer - Remote

Overview

The 2nd Line Service Desk Engineer will provide technical assistance to internal and external customers, ensuring efficient resolution of incidents and requests while maintaining high customer service standards.

In Short

• Provide 2nd line support via phone, email, and in person.
• Install, maintain, and repair systems and networks.
• Ensure incidents and requests are resolved efficiently.
• Communicate ticket progress to customers.
• Expand technical skills in challenging environments.
• Opportunities for progression and development.
• Work in a dynamic, outcome-focused team.
• Hybrid working flexibility.
• Engage in a culture of equality and inclusion.
• Participate in a bonus and pension scheme.

Requirements

• Experience in a service desk or similar environment.
• Strong technical support understanding (Windows Server, AWS/Azure, Networking).
• Knowledge of ITIL practices and security awareness.
• Logical approach to resolving incidents.
• Exceptional customer service skills.

Benefits

• Bonus scheme.
• Pension scheme.
• 33 days annual leave including bank holidays.
• Healthcare cash plan.
• Company electric car scheme.
• Cycle to work scheme.
• Employee assistance programme.
• Occupational sick pay.