Service Desk Engineer, Level 1 - Remote

Overview

This role serves as the primary point of contact for our clients, acting as the voice of the company. When clients need help it is you they hear. We are currently seeking an experienced, professional, and approachable IT Support/Help Desk Engineer to join our expanding team, prioritizing exceptional customer service.

In Short

• Troubleshooting PC and Mac issues via remote login or occasional onsite visits
• Troubleshooting Microsoft Office 365 and Google Suite issues
• Updating client IT documentation and tickets
• Contacting vendors on behalf of clients
• Securely deleting data on hard drives
• Resolving malware and virus issues on Macs and PCs
• Ticket routing and escalation to Level 2 and Level 3 support
• Excellent verbal and written communication skills
• Minimum 3 years of experience in the IT support industry
• Monthly financial bonus and other benefits

Requirements

• Ability to troubleshoot and resolve PC and Mac-related issues
• Familiarity with Microsoft Office 365 and Google Suite
• Highly experienced with Microsoft Word, Excel, Powerpoint, and Sharepoint
• Moderately experienced with Active Directory and Azure AD
• Virus/malware removal and prevention skills
• Comfortable working with a variety of clients and vendors
• Reliable, on-time, personable, and customer-focused
• Desire to learn independently and on the job
• Minimum 3 years of remote/help desk experience
• Experience with ConnectWise ticketing system is a plus

Benefits

• Monthly financial bonus in addition to salary
• Maxicare HMO with +2 Dependents
• Utility Stipend
• 13 Month Pay
• 15 PTO days
• Additional Week PTO after 4 years of service
• Laptop, Monitors, and Peripherals Provided