Remote Otter LogoRemoteOtter

L2 Service Desk Engineer - Remote

Posted 6 weeks ago
DevOps / Sysadmin
Full Time
USA
$115,600 - $170,000 USD/year
Identity AND Access Management
OKTA
Google Workplace
Atlassian
Slack
Zscaler
Python
RPA
Rest API
Terraform
FreshService

Overview

The L2 Service Desk Engineer will be a key member of the TAP team at Stitch Fix, focusing on advanced service delivery support and resolving complex technical issues.

In Short

  • Work as a critical member of the TAP team.
  • Assist with L2/L3 service delivery support.
  • Utilize strong technical skills in Identity and Access Management.
  • Leverage tools like OKTA, Google Workplace, and Python for RPA.
  • Resolve advanced technology service issues.
  • Collaborate effectively with business and technology employees.
  • Experience with FreshService ticketing system is required.
  • Strong communication skills are essential.
  • Possess a client-first mentality.
  • Contribute to customer success through technical problem-solving.

Requirements

  • 5+ years of experience in IT Systems and Identity Management.
  • Bachelor's degree in Information Technology or related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills.
  • Ability to lead with empathy.

Benefits

  • Competitive salary and equity opportunities.
  • Comprehensive medical, dental, and vision benefits.
  • Inclusive health and wellness benefits.
  • Dynamic and collaborative team environment.
  • Opportunities for professional growth and learning.

S.F

Stitch Fix

Stitch Fix, Inc. is a leading online personal styling service that revolutionizes the way people discover and shop for clothing. Founded in 2011 and headquartered in San Francisco, the company combines expert stylists with advanced AI and recommendation algorithms to curate personalized fashion selections for its clients. By offering a diverse range of exclusive and national brands, Stitch Fix makes it easy for individuals to express their unique style without the hassle of traditional shopping. The company is committed to innovation, equity, and sustainability, fostering a collaborative environment where diverse perspectives are valued.

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