IT Service Desk Engineer - Remote

Overview

The IT Service Desk Engineer at Coinbase plays a crucial role in providing day-to-day support across various hardware and software platforms, ensuring a seamless experience for users ranging from seasoned professionals to novices.

In Short

• Provide day-to-day support across hardware and software platforms.
• Resolve incidents and service requests based on best practices.
• Support SaaS tools, compliance practices, and onboarding processes.
• Create documentation for peers and user base.
• Gather feedback to identify common issues.
• Collaborate with IT operations and other teams.
• Participate in company-wide offsites for team alignment.
• Contribute to continuous improvement in IT procedures.
• Assist with hardware setup and peripherals.
• Communicate effectively and manage time efficiently.

Requirements

• Expertise in macOS, iOS, Chrome OS, Android, and Windows administration.
• Knowledge of Jira Service Desk or similar ticketing systems.
• Mid-level networking knowledge and troubleshooting skills.
• Experience with Google for Business, Atlassian, Okta, Jamf, and Slack.
• Strong troubleshooting methodologies and root cause analysis.
• Ability to move and set up hardware.
• Excellent communication and time management skills.
• Experience managing service vendors.

Benefits

• Competitive salary with bonus and equity options.
• Comprehensive medical, dental, and vision benefits.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.
• Participation in company-wide offsites and team events.
• Support for work-life balance.
• Diversity and inclusion initiatives.
• Flexible work arrangements.
• Commitment to equal opportunity employment.
• Reasonable accommodations for individuals with disabilities.