Engineering Manager - Customer Experience AI - Remote

Overview

As an Engineering Manager at Coinbase, you will lead the development of an AI-powered Automated Resolution platform, transforming customer interactions with crypto support.

In Short

• Lead AI Strategy & Execution for conversational AI.
• Oversee integration of third-party AI solutions.
• Establish AI evaluation frameworks for accuracy and compliance.
• Build secure pathways for AI agents to perform complex tasks.
• Define technical architecture for personalized user experiences.
• Own the reliability of AI services and optimize costs.
• 8+ years of software engineering experience required.
• Hands-on leadership in AI/ML product development.
• Experience with scalable, distributed systems.
• Understanding of security measures for AI systems.

Requirements

• 8+ years of software engineering experience, with 2+ years in leadership.
• Experience with Large Language Models and AI/ML products.
• Systems thinking and experience managing data lifecycles.
• Platform mindset with experience in high-traffic environments.
• Quantitative evaluation frameworks for AI performance.
• Deep understanding of AI security and safety.

Benefits

• Competitive salary with equity and bonus eligibility.
• Comprehensive medical, dental, and vision benefits.
• Opportunities for professional growth and development.
• Collaborative work culture focused on innovation.
• Annual team and company-wide offsites for connection.