Customer Experience Manager - Remote

Overview

The Customer Experience Manager will align the goals of external partners with the Nabis Mission while enhancing customer satisfaction and operational efficiency.

In Short

• Act as the main point of contact for external communications.
• Monitor and respond to communications across various platforms.
• Manage and develop customer experience associates.
• Facilitate onboarding for new brands.
• Address escalated issues and ensure resolution.
• Standardize communication processes with brands.
• Conduct post-mortems on escalated situations.
• Collaborate with internal teams to improve operations.
• Develop strong relationships with external partners.
• Provide insights on brand performance and inventory management.

Requirements

• 2+ years of customer service experience.
• Strong verbal and written communication skills.
• Problem-solving skills with a sense of ownership.
• Understanding of the cannabis industry.
• Ability to adapt and learn new software.
• Experience with de-escalation and client retention.
• Ability to multi-task effectively.
• Must be at least 21 years of age.

Benefits

• Fully remote work environment.
• Compensation starting at $80,000 base salary + bonus.
• Medical, dental, vision, and 401k benefits.
• Flexibility and autonomy in work.
• Join a diverse and inclusive team.