Customer Success Manager - Remote

Overview

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation. Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

In Short

• Join Nabis as a Customer Success Manager in a fully remote role.
• Own the post-onboarding journey for brand and retail partners.
• Focus on relationship management, operations, and platform expertise.
• Drive product adoption and ensure partner satisfaction.
• Manage a dedicated portfolio of accounts for long-term retention.
• Conduct regular business reviews and monitor account health.
• Collaborate cross-functionally to resolve partner issues.
• Meet individual KPI targets for retention and satisfaction.
• Work independently in a remote environment.
• Help build and shape the Customer Success function at Nabis.

Requirements

• 3+ years of experience in customer success or account management.
• Strong communication skills and ability to lead business reviews.
• Proficiency with CRM and customer success platforms.
• Understanding of order management and fulfillment workflows.
• Data fluency in interpreting account health metrics.
• Ability to work independently in a remote environment.
• Availability to work aligned to US Pacific or Eastern business hours.
• Bilingual in Spanish is a plus.

Benefits

• Competitive compensation $75,000 - $80,000.
• Fully remote work environment.
• Exposure to a high-growth technology-first distribution platform.
• Clear performance expectations with development support.
• Opportunity to help build the Customer Success function.