Customer Success Manager - Remote

Overview

HelloKindred is seeking a Customer Success Manager to support clients in a fully remote environment, ensuring a seamless implementation experience and fostering long-term success.

In Short

• Fully remote position based in Colombia.
• Support clients across the AMER time zone.
• Guide customers from sales prospects to active users.
• Collaborate with internal teams for project execution.
• Conduct client meetings and status calls.
• Facilitate technology implementation workshops.
• Review and improve client content based on platform capabilities.
• Deliver training and coaching to client project teams.
• Manage project scope, timelines, and budgets.
• Track project progress and communicate updates to clients.

Requirements

• Matric or equivalent level of education.
• Experience with online technologies and digital platforms.
• Strong project management and organizational skills.
• Excellent verbal and written communication skills.
• Problem-solving and decision-making capabilities.
• High attention to detail.
• Ability to work across global teams.
• Proactive mindset focused on process improvement.
• Creative thinking to enhance client outcomes.
• Adaptability in fast-paced environments.

Benefits

• Work in a flexible and inclusive environment.
• Opportunity to work with diverse clients.
• Be part of a company committed to fair hiring practices.
• Potential for contract extension beyond initial 6 months.