Customer Success Manager - Remote

Posted 13 weeks ago

Customer Service

Full Time

Germany

Overview

The role involves collecting and verifying evidence for compliance or sustainability requirements, addressing operational challenges faced by companies.

In Short

Manage implementation and onboarding of new customers.
Act as a strategic advisor for Sustainability Teams.
Analyze platform usage and enhance user value.
Translate customer feedback into product improvements.
Create best practices and guides for ESG transformation.

Requirements

Strong understanding of ESG rating systems.
Experience with ISO standards and audits.
Background in customer success or consulting in a SaaS environment.
Excellent communication skills, fluent in German and English.
Proficient in Excel and Google Sheets.

Benefits

Competitive pay and equity options.
Flexible working arrangements, fully remote in Germany.
Support for work-life balance.
Access to necessary tech tools.
Continuous learning budget for courses and conferences.

Sunhat

Sunhat is a pioneering company focused on bridging the 'Proof Gap' in compliance and sustainability requirements for businesses. As a Collaborative Proof Platform, Sunhat centralizes fragmented data into a verified Proof Library, enabling organizations to seamlessly integrate ESG and compliance processes. The company positions itself as a trusted advisor, helping clients navigate complex regulatory frameworks and drive sustainable growth. With a commitment to operational excellence, Sunhat empowers its customers to transform their sustainability practices through innovative technology and strategic support.

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