Manager, Customer Success - Remote

Overview

As a Manager, Customer Success at NinjaOne, you will lead a high-performing team of Account Executives responsible for driving revenue growth within our existing customer base. This is a critical leadership role focused on coaching, developing, and enabling your team to maximise cross-sell, up-sell, and retention opportunities.

In Short

• Lead and develop a team of Account Executives.
• Establish and maintain KPIs and conduct performance reviews.
• Oversee sales strategies for cross-sell and up-sell opportunities.
• Manage the full sales cycle from discovery to close.
• Implement best practices for account management.
• Build executive-level relationships with key customers.
• Collaborate with Sales, Marketing, Product, and Support teams.
• Utilize Salesforce for pipeline management and forecasting.
• Drive a customer-first culture within the team.
• Advocate for customer needs internally.

Requirements

• 2-3 years of leadership experience in customer-facing sales roles.
• Proven track record of exceeding revenue targets.
• Strong consultative selling expertise.
• Analytical mindset with data optimization experience.
• Excellent communication and negotiation skills.
• Experience with Salesforce and sales enablement tools.
• Background in IT Operations, SaaS, or cloud technology preferred.
• Commitment to core values of curiosity, integrity, kindness, humility, and innovation.

Benefits

• Flexible hybrid remote work environment.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan to prepare for your financial future.
• Unlimited PTO for work-life balance.
• Opportunities for growth and advancement.